Thank you for choosing pawsdotdiff (www.pawsdotdiff.com). This Digital Delivery Policy outlines how our online virtual pet puzzle game packages are fulfilled and delivered to you. Because our platform specializes exclusively in instant digital content, please read this policy carefully to understand your rights and the fulfillment process.
1. Scope of Digital Services (Pre-made Digital Asset Packages)
All commercial items offered on our website are pre-made digital puzzle asset packages.
No Custom Development: Our products are fully finalized and ready to play upon purchase. We do not provide subsequent custom design, software development, or tailor-made game engineering services after your transaction is completed.
No Physical Logistics: Because our puzzle packages are 100% virtual, no physical tracking numbers (such as DHL, FedEx, etc.) or physical parcels will be issued.
2. Instant Fulfillment Process
We operate on a straightforward, secure, and immediate fulfillment workflow:
Order Placement: You select your preferred virtual pet puzzle package and complete your payment securely via Stripe.
Instant Delivery: Upon successful payment validation, our automated system immediately generates your access credentials. This access is provided directly on your post-purchase screen and simultaneously dispatched via email to your registered address (game@pawsdotdiff.com will be the sender).
Transaction Conclusion: Once the access link or digital files are sent and made available to you, the digital delivery is officially complete, and the transaction is legally concluded.
3. Mandatory EU Consumer Regulation & Right of Withdrawal Waiver
In accordance with European Union consumer protection laws (specifically Directive 2011/83/EU on Consumer Rights regarding digital content), the standard 14-day statutory “cooling-off” period does not apply to digital products once performance has begun.
⚠️ Important Notice for European Consumers:
By finalizing your purchase on our platform, you provide your explicit prior express consent to the immediate delivery of the digital content. You explicitly acknowledge and agree that once the digital delivery process begins (i.e., when the access link is sent or displayed), you officially waive your statutory 14-day right of withdrawal.
Consequently, all transactions for our pre-made digital game packages are final and non-refundable.
4. Troubleshooting & Delivery Support
If you do not see your digital access link within a few minutes of purchase, please follow these steps:
Check your email’s Spam, Junk, or Promotions folders.
Verify that the payment was successfully processed by your bank or card issuer.
If you encounter any technical delivery issues or did not receive your link, our support helpdesk is available 24/7. Please drop us a message, and we guarantee a comprehensive resolution within 24 hours:
Brand Name: pawsdotdiff
Support Email: game@pawsdotdiff.com
Contact Phone Number: +36 702075802
Registered Office Address: Hegedűs Gyula utca 49-51. Fsz. 5., 1136 Budapest, Hungary